1. Orders & Acceptance
All orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion. Once an order is confirmed, you will receive a confirmation message with delivery details.
2. Payment Method
We offer Cash on Delivery (COD) as our sole payment option. Please ensure that payment is available upon delivery to avoid any inconvenience. Orders will only be released upon full payment to the delivery personnel.
3. Shipping & Delivery
We aim to process and deliver all orders promptly. Delivery timelines may vary depending on your location and order volume. While we strive to meet estimated delivery times, delays may occasionally occur due to unforeseen circumstances.
4. Cancellations
Orders may be cancelled before they are dispatched. To cancel your order, please contact us immediately at [email protected]. Once an order is out for delivery, it cannot be cancelled.
5. Returns & Exchanges
We accept returns or exchanges only in cases where the product is found to be defective or damaged upon arrival. Requests must be made within 48 hours of delivery. Items must be unused and in their original packaging.
To initiate a return, please contact us with your order details and images of the product. Once approved, our team will arrange for the return or replacement.
6. Use of Website
You agree to use this website only for lawful purposes. Misuse, unauthorized access, or interference with the operation of the website is strictly prohibited.
7. Liability
Samira Hospitality is not liable for any indirect or incidental damages resulting from the use of our products or website. Our liability is limited to the value of the item purchased.
8. Changes to Terms
We reserve the right to modify or update these terms at any time.
If you have any questions regarding these Terms and Conditions, please contact us at [email protected].